All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Go Bhutan Tours accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

In accordance with regulations of the Department of Civil Aviation (DCA), the free baggage allowance within Vietnam, Laos & Cambodia is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam, Laos & Cambodia specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Note: the above language allowance not applied to budget Airlines.

This policy applies to children based on the year of birth indicated in their passport.

Tour Package

∎ Under 3 years old: Free of charge.

∎ From 4 to 7 years old: 50% of the adult price.

∎ From 8 to 11 years old: 75% of the adult price.

∎ From 12 years old: Charged as an adult.

Flight Tickets

Airfare will vary depending on the airline, but the general policies are as follows:
∎ An infant under the age of 2 without a seat is charged 10% of the adult fare.

∎ Children between the ages of 2 and 12:

• On domestic itineraries: 90% of the adult fare.

• On international itineraries: 75% of the adult fare.

Bhutan tour packages do not include Life Tourist Accident/Casualty Insurance and all insurance are not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from your country of origin.

Shall you feel unsatisfied with any service Go Bhutan Tours has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your Bhutan trip?

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Go Bhutan Tours will not be liable for any claims made later than 15 days after the completion of your tour.

You can contact Go Bhutan Tours via the web form from https://www.gobhutantours.com/, email, fax, or phone. If for any reason, you fail to receive any reply from Go Bhutan Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Go Bhutan Tours customer service center immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

• Go Bhutan Tours provide tour information and Bhutan tour bookings. Go Bhutan Tours publishes travel information and services gathered from the selected quality hotels, air ticket agencies, and tour companies & operators. Go Bhutan Tours will not be responsible for errors, omissions or inaccuracies in the information provided by third-party providers.

• Go Bhutan Tours shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Go Bhutan Tours.

• Go Bhutan Tours shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Go Bhutan Tours’ control. Neither Go nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

• Go Bhutan Tours is not responsible for a client's failure to comply with customs regulations.

• Go Bhutan Tours is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.



• Go Bhutan Tours reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Go Bhutan Tours has canceled any tour prior to the commencement of the tour, Go Bhutan Tours is liable for a full refund of the money received from the client.

• Many of Go Bhutan Tours’ tour packages include activities that require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves, etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Go Bhutan Tours, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

• Go Bhutan Tours reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

You can contact Go Bhutan Tours via the web form from https://www.gobhutantours.com/, email, fax, or phone. If for any reason, you fail to receive any reply from Go Bhutan Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Go Bhutan Tours customer service center immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

The Cancellation Fee Will be Calculated as Follows

• About the sustainable development fee (SDF): will be refunded by the Department of Immigration for any cancelled or shortened trips; any bank charges or direct costs incurred will be deducted from the total refunded. The refund will be processed after visitors leave Bhutan or right after the travel agent receives the confirmation that you want to cancel the tour.  
• About the Bhutan E-Visa: it’s non-refundable
• About the package tour (This policy applies under the condition that the deposit is 50% of the booking’s total amount. In cases where your deposit is lower than 50%, we will apply the policy based on your 50% deposit)
  • More than 40 days before trip departure: 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunded (bank fee levied by your end)
  • 40 – 30 days before trip departure: 35% charge of the deposit paid
  • 29 – 15 days: 50% of the deposit paid
  • 14 – 10 day: 75% charged of the total booking value
  • Less than 10 days or No show: 100% charged of the total booking value

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

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